Welcome to the Virtual Switchboard Provider Website

How the Virtual Switchboard works

The Virtual Switchboard works in the following manner:

1. caller dials the number.
2. Virtual Switchboard answers the call, optionally plays the caller a customisable prompt, such as 'Thank you for callling XYZ Ltd'.
3. your menu announcement is then played to the caller
4. the caller may at any time select an option ny pressing a key on their phone.
5. the service you related to the option selected by the caller is then acted upon. (be it: call divert, answerphone, fax to email service, play announcement, another menu, voicemail, etc..)
6. the menu options are repeated until the caller selects an option or hangs up.

The key elements are that:

• all the prompts can be turned off or tailored to your requirements by you directly
• the menu options can be changed by yourself
• new menus can be added at any time
• changes can be made at any time of the day or year
• the voice mail and unified messaging is fully integrated
• and did we mention that it's completely free to try out!

 

If you are interested in the Virtual Switchboard, please call us 0870 626 0626.